Refund policy

RETURNS & REFUNDS

We carefully inspect every gimmi order before it leaves us. If there is a genuine problem with your order, please contact us so we can make it right.

CHANGE-OF-MIND RETURNS

Due to the personal and hygienic nature of skincare products, we do not accept returns or exchanges for change of mind, including where a customer decides they no longer want or need the product.

This does not affect your rights under the Australian Consumer Law.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

Please contact inquiries.gimmi@gmail.com as soon as possible if your order:

• arrives damaged or leaking
• contains the wrong product
• is faulty or unsafe
• is materially different from its description

Please include:

• your full name
• your order number
• a description of the problem
• clear photographs or a short video showing the product, packaging and issue

We may need to assess the product before confirming the appropriate solution.

RETURN AUTHORISATION

Please do not send a product back without contacting us first.

If a return is required, we will email you the return instructions and return address. This keeps our private return address secure and ensures your parcel can be identified when it arrives.

Once approved, the product must be safely packaged and posted within 14 days of receiving our return instructions, unless otherwise agreed.

RETURN POSTAGE

If the product is confirmed to have a fault or another problem covered by the Australian Consumer Law, we will reimburse reasonable return postage costs. Please keep your postage receipt.

If the product is assessed and no fault or covered problem is found, return postage costs may remain the customer’s responsibility.

REFUNDS, REPLACEMENTS AND STORE CREDIT

The remedy provided will depend on the nature and seriousness of the problem and your rights under the Australian Consumer Law.

For a major problem, you may choose between a replacement or refund. Refunds will be returned to the original payment method.

For a minor problem, we may provide an appropriate remedy in accordance with Australian Consumer Law.

Store credit may be offered where appropriate, but it will only be provided where you agree to accept it.

REFUND PROCESSING

Once a refund has been approved, please allow up to 5–10 business days for it to appear in your account. Processing times can vary depending on your bank or payment provider.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

For return or order assistance, contact:

inquiries.gimmi@gmail.com